Mandarin Oriental New York teamed up with Heartwood Publishing to create a custom hotel guest map that enhances the guest experience through personalised city mapping, concierge recommendations, jogging routes and destination content for luxury travellers.
The Challenge
Craft a premium hotel guest map worthy of the Mandarin Oriental brand, offering superb local knowledge and providing immediate value to guests.
The Solution
A top-quality, fully customised PopOut map showcasing the following:
- Central Park jogging routes created at customer’s request
- Concierge-curated local recommendations included
- Unwanted material removed
- Brooklyn’s highlights added
- Brand prominence throughout design
The Result
A gorgeous keepsake that was both thoughtful and practical, supporting the concierge team and providing a long-lasting attachment to the brand and city.